Carraige Jam HP Envy 7155

[Oreosdad]

I am suddenly getting an error message that reads

     "The print carriage cannot move.  Open the cartridge access door, clear any paper jam or obstruction and select ok." 

The problem is....there is no paper jam and the carriage seems to move fine from one side to the other.  I recently lost my wallet and forgot to upgrade my new credit card information which caused my instant ink account to expire.  I wasn't printing much so I wasn't in a hurry to start the ink account up again. When I did reactivate the account with my new information it seemed to print fine.;  I printed two days ago and nothing was amiss. Yesterday  I tried to print something and it suddenly started making a grinding noise and telling me there was a paper jam....there wasn't.  now it just stops when I turn it on with the above error message and will not let me past  it.  There is no paper jam...I've checked, rechecked, double checked and triple checked and there is no paper anywhere to be found other than the paper tray, and the carriage easily moves from side to side with the push of a finger without anything causing it to stop, hitch, jam, stick, or any other variation of the word, so why am I getting this error?

This printer is not that old, and has barely been used at all since I bought it.  My warranty has expired apparently and I can't seem to get any kind of live help from anyone other that their useless Virtual assistant.  **bleep**?  Can anyone fill me in on what the problem may be.   I have always preferred HP printers over all the other printers on the market but this issue is calling my product loyalty into question.   Thank you for any help offered.  

[Jay_G24]

Hi @Oreosdad,

If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Hope this helps!

And, Welcome to the HP Support Community. 

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