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‎04-23-2020 01:56 PM

HP Recommended

I am having trouble with my printer. When ever i send a print job is says I have  carriage jam and then click OK.

There is not a jam. Does anyone know what to do?

 

1 REPLY 1

‎04-27-2020 01:18 PM

HP Recommended

@ELLEN1985, Welcome to HP Support Community!

 

I see that the printer is in an error state, I'd recommend you follow the steps from the document  'Carriage Jam' or 'E3' Error Displays to isolate and resolve the issue.

 

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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