Carriage cannot move, no obstruction.

[JadeS3]

Hello. I keep receiving a carriage jam error saying that it cannot move and to clear any paper jam or obstruction. I am unable to find any obstruction. I can move the carriage manually. I've reset my printer. I've dusted the inside. Nothing has worked so far. Does anyone else have any other suggestions? Id be so grateful! Thanks!

[Max3Aj]

Hi @JadeS3, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like you've already tried the most common troubleshooting steps for a carriage jam error on your HP ENVY Inspire 7255e printer. Here are a few additional things you can check and try:
 

Check for Hidden Obstructions

Even if the carriage moves manually, there could still be a small obstruction. Try the following:

• Turn off the printer and unplug it.
• Use a flashlight to inspect both the left and right sides of the printer, where the carriage moves.
• Look for tiny scraps of paper, dust, or debris stuck in the rails or near the encoder strip (a thin, clear plastic strip running behind the carriage).
• If you find anything, gently remove it with tweezers or compressed air.

Clean the Carriage Path & Encoder Strip

• Lightly dampen a lint-free cloth with distilled water.
• Wipe the encoder strip (the transparent strip behind the carriage) carefully.
• Allow it to dry completely before turning the printer back on.

Re-seat the Ink Cartridges

• Remove both ink cartridges while the printer is off.
• Check for ink buildup or dirt on the cartridges and carriage.
• Reinstall the cartridges securely.

Lubricate the Carriage Rod

• Sometimes, the carriage rod (the metal bar it slides on) may need lubrication.
• Use a tiny amount of silicone-based lubricant on a cotton swab and apply it to the metal rod.
• Avoid using too much, as it can attract dust.

Perform a Hard Reset

• Unplug the printer while turned on.
• Hold the Power button for 30 seconds.
• Plug it back in and turn it on.

[Max3Aj]

Update the Printer Firmware

• Go to HP Support and download the latest firmware update for your printer.
• Install it via HP Smart or the printer’s built-in update function.

Check the Carriage Belt

• If the carriage belt (the rubber belt behind the carriage) is loose or damaged, the printer may think there’s a jam.
• If you notice slack or damage, the printer might need service.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support