• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-05-2019 02:02 AM - edited ‎05-05-2019 02:03 AM

HP Recommended
Product: hp envy photo 7134

Hi team,

i am using HP ENVY Photo 7134 printer, now it show Carriage Jam error message. I opened cartridge access door and checked for paper jam and found no paper jam, it is still showing same error. I tried the options mentioned in support site but no luck. Could you please help to fix

Thanks 

 

6 people had the same question
2 REPLIES 2

‎05-05-2019 04:42 AM

HP Recommended

Hello,

Please click  https://support.hp.com/us-en/product/hp-envy-photo-7100-all-in-one-printer-series/9073119/model/1649... to access the steps that should resolve the issue .

 

You might also find few steps that you have already performed, i'd suggest you to repeat them.

If issue still persits, its time to get the printer Serviced / replaced based on your printer warranty.

You may have to contact HP Tech Support by clicking https://support.hp.com/us-en/contact-hp

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎10-02-2019 05:46 AM

HP Recommended

I have the same problem.  A brand new Envy 7134 and have removed ALL the packaging. I am getting the error message that the carriage is jamming.  Have tried everything the support suggests, many times.

I can't even get it back to the far right to remove the ink cartridges.

I need this printer.   NOT GOOD ENOUGH  

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.