Carriage jam on HP Envy 5530 all in one printer, cannot find an obstruction

[lpetty29322]

Error message saying carriage jam.  I have cleaned carriage with tissue, cannot find an issue.  As directed from on screen on printer pushed printer carriges to left then right.  Tried to print again, stops again.   I can print a test page just fine no error messages.  Don't understand that at all ! !  

[TEJ1602]

@lpetty29322, Welcome to HP Support Community!

Improper placement or installation of the ink cartridges might cause the printer to indicate a carriage jam error.

Let us first try performing a hard reset on the printer:

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now reinstall the ink cartridges, and then try to print again.

Let me know if this helps.

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