Carriage jam

[Bobmole]

I have an  HP Photosmart D7360 Printer and have a carriage jam issue.  I have cleared the paper jam, but I obviously did not get all of the paper.  I cannot get to the carriage to clear the jam.  How do I do that?

[sandytechy20 · Accepted solution]

@Bobmole

Welcome to the HP support community.

I understand that you are getting carriage jam error, I am glad to assist you.

Turn the product off and then on again

Press the Power button () to turn off the product.

Press the Power button () to turn on the product.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Bobmole]

   Your solution helped me.  The solution page showed me that I could move the cartridge and then it was a matter of getting the paper out.  Without the solution page, I did not recognize what the cartridge was.   And I did not find that solution page when I was looking for answers.

   Thank you.

[sandytechy20]

@Bobmole

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.