Carriage will not move to center when printer is opened

[Mnoble]

When I turn on the printer I receive an error message of a printer jam.  I have verified there is no paper jam.  After I ok that message I get another with code 0x6100004a saying there is a problem with the printer or print system. I have tried resetting by unplugging the power cord but that didn't work. I have read on this forum that the ink cartridges may need to be replaced or the heads cleaned but when I open the printer the carriage will not move to the center so I can inspect the cartidges.

Please help.

[DavidSMP]

Hi @Mnoble,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with the carriage being stalled and error codes on the printer. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a power outage or surge?

It is a possible hardware issue with the printer and it may need to be replaced.

For now, try these steps:

• Please perform all the prescribed steps from this link: http://hp.care/2k72qhk for trying to resolve (HP OfficeJet Pro 6900 Printers - 'Carriage Jam' Error)
• Then if the carriage stall issue gets fixed try all the relevant steps from this link:  http://hp.care/2k5oJns  for (HP Printers - 'Ink System Failure' or '0x ...' Error Code Displays)
• Now check if the issue gets fixed.
• If it persists contact HP phone support to get the printer replaced as it is faulty.

Please perform all these steps patiently as it is critical to resolving the issue. It will definitely fix the issue for you.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!