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‎03-18-2023 05:24 AM - last edited on ‎03-20-2023 09:24 AM by

HP Recommended
Product: HP ENVY 4527 All-in-One Printer

This is driving me insane. I keep getting the same error up “Remove and reinstall the indicated ink cartridge making sure it is installed correctly” 

I have taken them out about 10 times now, switched off the printer several times. Cleaned them. Done everything that the help sections suggest. Please someone help me before I throw my printer out of the window!!!

2 REPLIES 2

‎03-20-2023 06:34 PM

HP Recommended

Hi @Pinkpussycat,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

If you're receiving a cartridge error message while using your HP printer, there are a few possible solutions you can try.

 

  • Check the cartridge: Make sure the cartridge is properly installed and that it's the correct cartridge for your printer model. Remove the cartridge and re-insert it to ensure it's seated correctly. You can also try cleaning the cartridge contacts with a lint-free cloth.
  • Restart the printer: Sometimes simply restarting the printer can resolve the issue. Turn off the printer, unplug it from the power source, wait a few seconds, then plug it back in and turn it on again.
  • Update the firmware: HP occasionally releases firmware updates for their printers that can fix issues like cartridge errors. Check the HP website to see if there is updated firmware available for your printer model.
  • Replace the cartridge: If none of the above solutions work, the cartridge may be defective or damaged. Try replacing the cartridge with a new one to see if that resolves the issue.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
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‎03-26-2023 01:43 AM

HP Recommended

Hi I’ve tried all these things and it’s still coming up with the error. It looks like it’s just he black cartridge. 
I am on a go instant ink plan so it’s not like I can try another cartridge as I’m not due the colour one yet. I really need to print too! 
not sure where to go from here. 

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