• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-06-2025 05:59 PM

HP Recommended
Product: HP OfficeJet 8015e All-in-One Printer

I am receiving the Cartridge Jam error. There is no paper jam, and nothing is obstructing the movement of the cartridge. I have followed the instructions of unplugging and draining the power. I have tried removing and cleaning the ink cartridges. I am not able to do the next step of installing the updated firmware as it states the printer is busy (presumably because of the cartridge jam error). I am at a loss and I only purchased this printer today. I was able to print a few pages before the cartridge jam error showed up. Incidentally, this error also arose after the last print job was out of alignment, where all of the other ones were properly aligned. 

Category:
1 REPLY 1

‎02-12-2025 07:28 AM

HP Recommended

Hi @ACDC18,

 

Thanks for stopping by the HP community. A very good day to you.  I reviewed the post. I will be delighted to assist you here.

 

My sincere apologies for the issue with your new printer. 


We'd hate for you to be stuck in a situation like this. Because you matter to us.

 

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that.  😊 

I understand you have tried most of the troubleshooting steps, could you please click on the link below to check if you tried all the troubleshooting required and perform if any step is missed.

 

https://support.hp.com/us-en/document/ish_2040935-1816767-16

 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day! 

 

Regards, 

Vince_0406

 

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.