Cartridge Jam error HP OfficeJet 8015e

[ACDC18]

I am receiving the Cartridge Jam error. There is no paper jam, and nothing is obstructing the movement of the cartridge. I have followed the instructions of unplugging and draining the power. I have tried removing and cleaning the ink cartridges. I am not able to do the next step of installing the updated firmware as it states the printer is busy (presumably because of the cartridge jam error). I am at a loss and I only purchased this printer today. I was able to print a few pages before the cartridge jam error showed up. Incidentally, this error also arose after the last print job was out of alignment, where all of the other ones were properly aligned. 

[Hawks_Eye]

Hi @ACDC18,

Thanks for stopping by the HP community. A very good day to you.  I reviewed the post. I will be delighted to assist you here.

My sincere apologies for the issue with your new printer. 

We'd hate for you to be stuck in a situation like this. Because you matter to us.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that.  😊 

I understand you have tried most of the troubleshooting steps, could you please click on the link below to check if you tried all the troubleshooting required and perform if any step is missed.

https://support.hp.com/us-en/document/ish_2040935-1816767-16

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Vince_0406