Cartridge Problem - Cartridge Not Communicating correctly with Printer

[mz85]

hi there,

I am an InstantInk customer.

Have had a problem with the color cartridge, displaying an error "The indicated cartridges are not communicating correctly with the printer. If this problem persists, replace the cartridges".

I have attempted all the different advice options to solve it like a printer reset (hard unplug from electricity), cleaning the cartridge but have had no luck as error persists.

I believe the cartridge is faulty. Can you please help processing a replacement asap? I'm a teacher so my printer is very important for me.

Thanks

[Sneha_01]

Hi @mz85,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand that you are getting a cartridge error, I am glad to assist you.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Clean the ink cartridge and printhead electrical contacts

• Remove any debris or buildup from the contacts on the cartridges and in the carriage.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Remove the cartridge indicated in the error message from the carriage.
• Wipe the copper-colored contact on the cartridge with a lint-free cloth.
• Place the cartridge to the side with the contact facing upwards.
• Wipe the contact inside the printhead with a lint-free cloth.
• Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.
• Repeat these steps for any other cartridges indicated in the error message.
• Close the door or lid to the cartridge access area.
• Here is the HP document for further assistance:- Click here

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support