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‎03-11-2021 05:05 AM

HP Recommended
Product: HP OfficeJet Pro 8715
Operating System: Microsoft Windows 10 (64-bit)

Hi, I started printing a document and after printing one page, my printer started showing me a Cartridge Problem error. I took each of them cartridge out and checked if they were empty but they seem to have enough ink in them as I don't print much at all.

 

After I re-inserted them, I still got the same error. I installed new cartridges and getting exactly same error. I really need to print some important documents today and seek help from the support team.

 

 

1 person had the same question
1 REPLY 1

‎03-14-2021 10:12 AM

HP Recommended

@Kim2021

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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