Cartridge carriage is stuck, can't remove ink cartridge

[CheriO905]

I just put in a new ink cartridge and not the cartridge carriage is stuck all the way to the right,  I can get the color cartridge out, but not the B/W. I've tried all the solutions online but nothing is working.  The HP site just keeps looping my back around with no new help.  Any suggestions?

[Raj1788]

@CheriO905

Welcome to the HP Support Community

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Try to move the carriage manually.

Refer to this link: https://support.hp.com/in-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/model/5368518/... for carriage jam.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)