Cartridge lid won't open

[spetz]

I want to replace the ink cartridge but when I try to open the lid, a light turns on and it chimes and then it blocks me from opening it. I don't want to force it since it will probably break something. I tried reinstalling drivers and the printer, reboots, restarting the printer spool, emptying print jobs etc. but nothing seems to work. For the rest the printer seems to work fine, ie. scanning and printing works without issues. What should I do?

[sandytechy20]

@spetz

Welcome to the HP support community.

I understand that you are unable to replace the cartridges, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.