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‎09-23-2020 01:15 AM

HP Recommended
Product: OfficeJet 6956

Today I bought and installed four new genuine HP cartridges. I am now getting a message that says “Cartridge Problem:

Remove and reinstall the indicated cartridge, making sure it is correctly installed.” All four cartridges are indicated. They are installed properly - I have installed cartridges before with no problem. I unplugged the printer for 10 minutes, then plugged it back in, then I took the cartridges out and cleaned the contacts with a lint-free cloth, but the problem is still occurring. Thanks in advance for your help.

Category:
2 REPLIES 2

‎09-26-2020 02:47 AM

HP Recommended

@lw21

 

Welcome to the HP Support Community.

 

If you insert your old ink do you still get the error message?

 

Try the steps from here: https://support.hp.com/in-en/document/c05365403

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎09-26-2020 09:04 AM

HP Recommended

Hi,

To add further, what exact cartridge number have you installed?

 

Is this the same number as listed on the label within the cartridge access door of the printer?

 

May you include a picture of your ink cartridges labels?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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