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‎07-01-2020 02:18 AM

HP Recommended
Product: HP DESKJET 1010 SERIES
Operating System: Microsoft Windows 10 (64-bit)

Hello there,

 

I purchased a set of new cartridges' for my HP printer. They got empty and I took them to the technician to refill them. When I got refilled them and inserted them back in the printer, it is showing an error message that 'the cartridges' are incompatible with the printer. Please order a genuine HP ink'. I have refilled these cartridges' 3-4 times. So am I in need to buy a new one. Or is there any other solution to this problem.
If there is any other effective solution other than ordering and replacing old cartridges' with the new one, then I would be highly obliged.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-04-2020 02:45 PM

HP Recommended

@Parvan1

 

Welcome to the HP Support Community.

 

HP does not recommend refilling ink cartridges ad it damages the printer.

 

You may try steps from here: https://support.hp.com/us-en/product/hp-deskjet-1010-printer-series/5157543/model/5157545/document/c...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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1 REPLY 1

‎07-04-2020 02:45 PM

HP Recommended

@Parvan1

 

Welcome to the HP Support Community.

 

HP does not recommend refilling ink cartridges ad it damages the printer.

 

You may try steps from here: https://support.hp.com/us-en/product/hp-deskjet-1010-printer-series/5157543/model/5157545/document/c...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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