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‎05-19-2019 02:15 PM

HP Recommended

I have replaced 3 of the 4 ink cartridges in my HP OfficeJet Pro 8710 but am now getting a Cartridges Depleted error message and cannot print from either of my laptops - one is running Windows 8.1 and the other is still on Windows 7. I have checked various Help forums and tried their fixes, but so far nothing has worked

1 REPLY 1

‎05-20-2019 10:42 AM

HP Recommended

@Iris9

 

Welcome to the HP Support Community.

 

You'll have to replace the 4th cartridge as well to print. Please go through this document: https://support.hp.com/us-en/product/hp-officejet-pro-8720-all-in-one-printer-series/7902032/documen...

 

I hope this answers your question. Let me know if you need any further assistance. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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