My printer yesterday ran out of ink; so I went to Staples and got a 564 Print Black Cartridge and 564 Print Pack of Red, Yellow, and Blue. I've never really have had an issue ever with the Printer.
So the Red, Yellow, and Blue worked. The black did not. I went through the HP guidelines on troubleshooting and I burned through 1/2 of the Red, Yellow, and Blue cartridges. So Staples comped me with a new set.
So I then did all the recommended resets by HP. The cartridges would clean but not align. So I followed the instructions and carefully cleaned the print head and interface on the printer. I put the cartridges back in one by one.
Then, a new issue came up in that the printer would not recognize the print head and it said there was now a ink print head issue. When I tried to print from the PC, the printer now would cut it short and say that there is a print system issue.
So now I am at the dilemna of dishing out $100 for a new print head including shipping or getting a new printer (Brand to be determined). So I've read similar cases in the community log and some pretty much the same.
I'd like to talk with an HP technical representative if possible.
The way that HP has set up the request for support makes it impossible to get support. When I type in the serial number, it doesn't recognize. The virtual agent doesn't go to a person. It just sends me in circles. I've ordered the replacement print head. Instead of sending it in one or two days from over a week ago, the status saids in processing. Can you give me a link that will send me to a person.
One month and ten days after I ordered the new HP Print Head, I received it.
I cleaned the contacts on the printer. Then, I installed the print head and the ink. Amazingly, it seems to install and work again. So I still need to print some things to verify. However, I'm completely in a better situation with the print head issue.
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