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‎01-06-2024 12:27 PM

HP Recommended
Product: HP LaserJet Pro MFP M28w Printer
Operating System: macOS 11.0 Big Sur

Can I ask to change the country/region for my printer as the new ink cartridge won't work? I've got error code 11 even though I'm using an HP official cartridge. I think it's because the printer was brought in Hong Kong but I'm now using it in the UK with the cartridge bought locally as well. Thanks.

Category:
1 REPLY 1

‎01-09-2024 03:09 AM

HP Recommended

Hi @Paulbaba,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To get the region reset for your MFP laser printer M28W, we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out.

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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