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‎12-19-2023 09:25 AM

HP Recommended

Hi there, I moved to the UK from Australia and need help with changing country/region on my Photosmart 5520 Printer. I've bought 364 cartridges as you can't buy the Australian 564 cartridges in the UK and they are saying they are incompatible. 

 

Please could I get some help with this?

 

My operating system is a macOS Ventura version 13.6.

Category:
2 REPLIES 2

‎12-21-2023 10:47 AM

HP Recommended

Hi @GabbyTea,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

 

Do you have the ink cartridges for both regions?

Do you have a printer USB cable?

Do you have the printer full feature software and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎01-08-2024 02:53 AM

HP Recommended

Hi Irwin, Sorry about my delayed response!

 

Yes I have both the ink cartridges for Aus & UK.

Yes I have a printer USB cable.

The printer is installed on my computer.

My operating system is MacOS 10.14 Mojave

My printer model is HP Photosmart 5520  (Model Number : SNPRH-1103)

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