Check your account. A problem has occurred with your HP account and you will be unable to print

[ASD_45]

Others have encountered this problem, too.

For many months the printer worked fine. But now, I can't print and I get this message "Check your account. A problem has occurred with your HP account and you will be unable to print very soon." I have spent at least 10 hours trying to correct the issue without any success. I have tried approaches that were suggested to others who have had the same problem. No success. 

On the HP Smart App, the home screen window for the printer has a yellow "!" and the message "Check your account". 

I am able to scan, so there is a connection to the printer.

I never subscribed to HP Instant Ink, nor do I want to. I have replaced the toner cartridge just one time since purchasing the printer, using a genuine HP cartridge.

Note. This is a MFP M140we printer.

Adding info on 1/29/24. The HP Smart app now shows the message "A problem has occurred and you will be unable to print until the issue is resolved." Also, on the HP Smart home page, the status of the printer is report as "Printer cannot print." 

I sure welcome help with this. It's very frustrating.

[Raj_05 · Accepted solution]

Hi @ASD_45,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you've encountered an issue with your HP LaserJet MFP M140w printer related to your HP account, and despite your efforts, the problem persists. Here are some steps you can try to troubleshoot and resolve the issue.

Check HP Account:

• Make sure you're using the correct credentials for your HP account.
• Verify that your HP account is in good standing and there are no issues or restrictions on it.

Update HP Smart App:

• Ensure that you have the latest version of the HP Smart app installed on your device. If not, update the app to the latest version.

Restart Printer:

• Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in. Turn the printer on and check if the issue persists.

Remove and Re-Add Printer:

• Remove the printer from the HP Smart app and then re-add it.
• Open the HP Smart app, go to the printer settings, and remove the printer. Then, follow the app's instructions to add the printer again.

Reset Printer Settings:

• On the printer, navigate to the settings menu.
• Look for an option to reset or restore the printer to factory settings. Perform the reset and reconfigure the printer settings.

Check Network Connection:

• Ensure that the printer is connected to the same network as your device.
• Verify that the Wi-Fi signal is strong and stable.

Update Firmware:

• Check if there is a firmware update available for your printer on the HP support website. If yes, download and install the latest firmware.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support