Check your account error

[jashawaii]

On the desktop HP Smart app it shows the printer installed but is giving a Check your account error.  When I go to the online account it does not show any printer installed.

The account has no instant ink sign up associated with it so there should be no billing issue.

I have already tried rebooting the printer, reinstalling the printer (as a note, when attempting to install via the app it states no driver available and has the printer directly added via computer Printer settings) and HP Smart app, enabling web services on the printer, updating the printer firmware.

[Kuroi_Kenshi]

Hi @jashawaii,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Sign Out and Sign In Again

• Open HP Smart on your desktop.
• Click on your profile icon and sign out.
• Close the app and reopen it.
• Sign back in with your HP account and check if the printer appears.

Remove and Re-add the Printer

• In HP Smart, remove the printer from the list.
• Restart the app and re-add the printer manually.
• If prompted, sign in to your HP account again.

Verify Printer Connection

• Ensure your printer is connected to the same Wi-Fi network as your computer.
• Print a network configuration page (usually by pressing the Wi-Fi and Info buttons on the printer simultaneously).
• Check the IP address and confirm that the printer is properly connected.

Refer to this link for further assistance: HP Smart app errors during setup and account registration | HP® Support

Let me know if the issue persists.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[jashawaii · Accepted solution]

Hi Kuroi,

Thank you for your response, I tried the above steps however those didn't work.

For anyone's reference, what did end up working was doing a full reset of the printer (turning off, holding X and down while turning back on so that NU appears), after doing this and going through the setup process again it prints properly and it also properly registered to the HP account.

[Kuroi_Kenshi]

Hi @jashawaii,

Thank you for the response.

I'm glad to hear that you found a solution! Since this might help others facing a similar issue, could you mark it as the Accepted solution? That way, other community members can easily find and benefit from your fix. Let me know if you need any further assistance!

Take care and have an amazing day ahead! 🚀

Best regards,