Check your printer

[Bavarianguy]

Hello Community,

I'm experiencing a persistent issue with my printer. Despite the printer's display instructing me to check the device, when I visit the printer's website, I receive the following message:

"Internal communication error in the fax module. Contact support. Note: Printing, copying, and scanning are still possible."

However, this isn't entirely accurate. After resetting the printer to default settings twice, the error temporarily clears but reappears within a few hours. Contrary to the message, I am unable to print; I can only scan.

I have never used the printer's fax function and do not intend to use it. Any advice on how to resolve this issue would be greatly appreciated.

 

 Best wishes from Germany 

[Nal_NR]

Hi @Bavarianguy,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the Internal communication error.

Try the steps mentioned in this HP document to fix the user intervention error:- Click here

Keep me posted.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.