Chromebook and also Windows 11 suddenly won't print with HP Deskjet 1000 series ( use USB cord )

[AG3105]

Hello, after many years of printing on both our HP desk jet printers 1000 and 1010, both my Chromebook laptop and my husband's HP Envy running Windows 11 will not print. We use a USB cord. We have tried all the unplugging, turning off, restarted our router, removed and then added the devices. I was able with my Chromebook to print from a friend's wireless printer. Thank you.

[A_Gayathri]

Hi @AG3105,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

It sounds like you've been thorough in your troubleshooting. Here are some steps to try next:
 

For Chromebook:

Check USB Connection:

• Ensure the USB cable is securely connected to both the printer and the Chromebook.

Printer Settings on Chromebook:

• Open the Settings menu on your Chromebook.
• Go to Advanced > Printing > Printers.
• Click Add Printer and see if your HP DeskJet 1000 series printer appears. If it does, select it and follow any prompts to add it.

Update Printer Drivers:

• Chrome OS automatically manages printer drivers, so make sure your Chromebook is up-to-date by checking Settings > About Chrome OS > Check for Updates.

Clear Printer Queue:

• Sometimes the print queue can get stuck. You might need to clear the queue from the print management section in Chrome OS.

For Windows 11:

Check Printer Connection:

• Make sure the USB cable is properly connected and the printer is turned on.

Update or Reinstall Printer Drivers:

• Go to Settings > Devices > Printers & Scanners.
• Find your HP DeskJet 1000 series printer in the list. Click on it and select Remove Device.
• After removing it, click Add Device to reinstall the printer. Windows should automatically find and install the correct drivers.

Run the Printer Troubleshooter:

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Select Printer and run the troubleshooter to see if it can detect and fix any issues.

Check for Windows Updates:

• Sometimes updates can resolve compatibility issues. Go to Settings > Windows Update and check for any available updates.

Try a Different USB Port:

• Sometimes using a different USB port can resolve connectivity issues.

Test with Another USB Cable:

• If you have a spare USB cable, try using it to rule out a cable issue.

Refer to this document: HP Deskjet 1000 Printer series - J110 User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[AG3105]

Thank you so much for taking the time to give me all these options - but I have tried them all and I mean that honestly, I looked down your entire list and every single one has been attempted. At this point, though, my problem has evolved into this - both the Chromebook and Windows 11 HP are recognizing the printers but no document will print in Black and White and the Color is very faded. I have put in NEW ink cartridges and still the problem remains. I cannot find any Printer Property setting that might need to be changed to "darker" and the Troubleshooting says it does detect an issue but it cannot resolve it. Once again, any help is appreciated - thank you!

[A_Gayathri]

Hi @AG3105,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!