Cleaning print head

[Monni13]

Help with cleaning print heads

[Jay_G24]

Hi @Monni13

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Could you brief me on the issue?

Use an automated tool to clean the printhead

If you found defects on the alignment page, the printhead could be clogged. Follow these steps to run an automated tool to clean the printhead.

NOTE: 

To avoid issues that require cleaning, always turn the printer off with the Power button.

1. Load plain white paper in the input tray.

2. On the product control panel, press Setup (). The Setup menu displays.

3. Press the button () next to the Down Arrow () to select Tools, and then press the button () next to OK. The Tools menu displays.

4. Press the button () next to the Down Arrow () to select Clean Printhead, and then press the button () next to OK. The printer cleans the printhead and then prints a printhead test page.

5. Review the print quality on the printhead test page. If the print quality is still unacceptable, follow the instructions to run a Second-level clean.

Hope this helps! Keep me posted. 

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