Cleaning

[pwjander]

OfficeJet Pro 8600 cleaning rollers: I have horizontal smears. I have done all the alignment & head cleaning.

The rollers inside are very dirty & never been cleaned.  What's the correct way of doing this?

[Jay_G24 · Accepted solution]

Hi @pwjander,

Welcome to the HP Support Community

 I'd like to help!

To assist better-

Could you brief me on the printer issue?

Here are the instructions to clean the paper feed rollers-

Clean the rollers in the printer

Clean the rollers inside the rear access area.

Press the Power button to turn off the printer.

Disconnect the power cord from the rear of the printer.

  CAUTION:

You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

Push in the button on either side of the two-sided printing accessory (duplexer), and then remove the duplexer.

NOTE:

Your printer might look different than the one pictured, but the steps are the same.

Press the buttons on the sides of the duplexer

Pull the duplexer out of the printer

Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

Allow the rollers to dry completely (approximately 10 minutes).

Reconnect the power cord to the rear of the printer, and then turn on the printer.

Try to print. If the error persists, continue to the next section.

Clean the rollers in the duplexer

Clean the rollers behind the ink access area of the printer.

Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

Press the cloth against the external rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

Press down on the two tabs at the ends of the duplexer to open the duplexer cover.

Press the cloth against the internal rollers, and then rotate them with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

Allow the rollers to dry completely (approximately 10 minutes).

Close the duplexer cover.

Gently push the duplexer into the printer until it snaps firmly into place. Do not press the buttons on the end of the duplexer while you reattach it.

Reconnect the power cord to the rear of the printer, and then turn on the printer.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[pwjander]

I can't briefly describe the problem besides what I originally wrote.

I could add that the alignment process fails sometimes and on all  prints the margin areas (left & right) are smeared.

This printer is about 15 years old & never cleaned inside. 

Can I clean by the instructions for the duplexer where the ink carriage lives?

The printer book should have these instructions.

[Jay_G24]

Here is a link to all the supporting documents for your printer -https://support.hp.com/us-en/product/hp-officejet-pro-8600-e-all-in-one-printer-series-n911/4322914/...

Hope this helps!

Keep me posted!

[pwjander]

The link was a help as there were updates (Not installed yet) Looked through the manual & it is much more extensive than the "Getting Started  Guide" I received with the printer. About the manual, nothing about the cleaning of rollers. I am assuming that

the instruction you sent can be used where the ink carriage lives along with the duplexer.  I haven't done any cleaning  yet- no time at the moment.  I will accept your solution.

[Jay_G24]

I am glad the user guide was helpful.

Do get back to me, if you require further assistance.

Have a great day !