Clear Error Message 13.A1.FF

[NiecieNeel]

HPM611 had paper jam which has been cleared.  It was one piece of paper and was removed intact without tears.  However we cannot get the error message to clear.

[Repairatrooper]

Quite often when a page jams a second page will stop somewhere in the printer and block a sensor triggering this error even though you have removed what you thought was the whole jam. Instructions below suggest to check the entire path. 

From support documentation:

1. Clear the paper jam in Tray 1.
a. Open Tray 1.
b. If there is any jammed paper visible in Tray 1, gently pull the paper straight out to remove it, and then
close Tray 1.
2. Clear the paper jam in the Tray 1 paper feed guide assembly.
50 Chapter 7 Numerical control panel messages
a. Open tray 2 and lift it up slightly to pull the tray completely out of the printer.
b. Press the jam plate release button to lower the jam clearing plate.
c. If any jammed paper or obstructions are in the paper path, gently pull any jammed paper straight out
to remove the damaged paper.
d. Raise the jam clearing plate back into the correct position.
e. Reinstall Tray 2 in the printer and close the tray.
3. Clear the paper jam in the rear door.
a. Open the rear door.
b. If any jammed paper or obstructions are in the paper path, remove any damaged pages, and then
close the rear door.
4. Ensure that the type and quality of the paper used meets the HP specifications for the printer.
5. If the error persists, please contact customer support.