Clearing a paper jam error when there is no paper jam on a HP office jet pro 8028e

[JoseRod]

Clearing a paper jam error when there is no paper jam on a HP office jet pro 8028e

[A_Gayathri]

Hi @JoseRod,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are HP OfficeJet Pro 8028e is displaying a paper jam error message but there's no actual paper jam, you might need to perform a few troubleshooting steps to clear the error. Here's what you can try:

• Power Cycling: Turn off your printer, unplug it from the power source, and wait for about 1-2 minutes. Then, plug it back in and turn it on. Sometimes, a simple power cycle can reset the printer and clear false error messages.
• Inspect for Jammed Paper: Even if you don't see any visible paper jams, it's worth opening all access doors and panels of your printer to thoroughly inspect for any small shreds of paper or foreign objects that might be causing the error. Use a flashlight to look into the printer's paper path carefully.
• Clean Paper Feed Rollers: Paper feed rollers can accumulate dust and debris over time, leading to paper jam errors. Clean the rollers with a soft, lint-free cloth lightly moistened with water. Ensure they are dry before using the printer again.
• Reset the Printer: Resetting the printer to its default settings can sometimes resolve issues. Look for a reset option in the printer's menu settings or consult the user manual for instructions on how to perform a reset.
• Update Firmware/Driver: Ensure that your printer has the latest firmware installed. You can usually update the firmware through the printer's settings menu or by visiting the HP support website. Software and Drivers for HP OfficeJet Pro 8028e All-in-One Printer

HP OfficeJet 8010, Pro 8020, and 8030 Printers - Paper jam error

Refer to this document:  HP OfficeJet Pro 8028e All-in-One Printer

I hope this helps. 

Take care and have a good day.

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