Closing Cartridge Access Door

[Lewie1]

Set up my new OfficeJet 5255.  Cartridge access door will not completely close - has a 1/4" gap on the right side.  Printer ran the alignment page/ran the scan/printer screen says it is good.  Ink cartridges are properly seated and the covers locked down.  How do I get the access door to close properly?

[sandytechy20]

@Lewie1

Welcome to HP support community.

Check the cartridge door for obstructions

1. Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.

   NOTE: 

   Bits of paper, packing materials, and tape might prevent the door from closing completely.

2. Remove any obstructions.

If you are still unable to close the door, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.