Clunky noise & carriage jam error but no paper jam. Appears to move smoothly when pushed

[Kimboliah17]

New ink cartridge but doesn’t appear problematic- seems more of a carriage issue getting stuck in right corner & moves quicker than normal 

[Raj1788]

@Kimboliah17

Thank you for joining the HP Support Community

To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the exact model name or the product number of the printer to assist you better

Keep me posted.

Cheers:)

[Kimboliah17]

Photsmart5512 (b111)

[Raj1788]

@Kimboliah17

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then refer to the below document:

Carriage jam: https://support.hp.com/us-en/product/hp-photosmart-5510-e-all-in-one-printer-series-b111/5053904/mo...

'Out of Paper' USe this document to clean the rollers: https://support.hp.com/us-en/product/hp-photosmart-5510-e-all-in-one-printer-series-b111/5053904/mod...

Paper jam: https://support.hp.com/us-en/product/hp-photosmart-5510-e-all-in-one-printer-series-b111/5053904/mod...

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)