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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Code 62.80.13
Create an account on the HP Community to personalize your profile and ask a question
11-15-2024 07:33 AM
Hi @Cookie2024
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that you are facing an issue with your HP product.
To understand the issue and help you, please share the details listed below:
Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.
- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).
- Error messages (if any) on the unit.
- When was the last time it was working fine?
- Were there any changes made to your PC recently?
Could you please elaborate the issue in detail?
Take care and have a great day ahead!
-Regards
Raj-HP Support
Raj2111
I am an HP Employee