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‎03-29-2023 07:56 AM

HP Recommended

Printer will begin to flash and display code

B338EC67

i can then hit the power button several times to reset and it will work for a short time before repeating the problem

Category:
1 person had the same question
1 REPLY 1

‎04-01-2023 05:53 PM

HP Recommended

Hi @Kaandpea,

 

Welcome to HP Support Community.  
 

Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear that you are experiencing an error code on your HP printer. The error code B338EC67 indicates a firmware error on the printer. Here are some steps you can try to resolve the issue.

 

  1. Restart your printer and check if the error code persists.
  2. Check if your printer's firmware is up to date. You can download and install the latest firmware from HP's website.
  3. If the issue persists, try resetting your printer to its default settings. This can be done through the printer's menu or by pressing and holding the reset button for a few seconds.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
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