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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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Hi @45400kmn !
Thank you for visiting our English HP Support Community.
We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.
Thank you for your understanding.
Regards,
MayS.
HP Recommended
99% of 49 error codes are cauased by an issue between the firmware of the printer and the driver. This error is the printer equivalent of not hearing or understanding a question. Often caused by updated applications that insert new print language codes into a document that the printer simply does not understand. A firmware update will usually resolve the issue, however the update might cause issues if you are using 3rd party cartridges. 1st troubleshooting step is to disconnect any usb or network connections, including wireless network and power cycle the printer. If it comes to ready with no connections, the next step is to purge the print spooler on your computer and then reconnect the printer and update the firmware using the latest version listed at support.hp.com.
To clear spooler on Windows 10-11 machines follow the steps in this Microsoft Support thread
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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