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‎02-25-2019 12:13 AM

HP Recommended
Product: HP4635

I'm totally lost.

Tags (1)
3 REPLIES 3

‎02-26-2019 04:12 PM

HP Recommended

@Rlisa

 

Welcome to HP support community.

 

What is the issue with the printer?

Are you getting any error message while printing?

Witch operating system is installed on the computer to which this printer is connected?

How is the printer connected, USB or Wireless?

 

Reply with the requested information for more assistance.

Cheers.

 

Sandytechy20
I am an HP Employee

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‎02-27-2019 04:36 AM

HP Recommended

Nevermind, this is too confusing, texting a conversation s not for me. I'm done.

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‎02-27-2019 04:33 PM

HP Recommended

@Rlisa

 

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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