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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Ink Tank 415 Wireless Printer
Microsoft Windows 8.1 (64-bit)

My ink levels are almost full since months now, bu suddenly i am getting Color Ink Error light on the top panel, please help...

1 REPLY 1
HP Recommended

@RizTheWizz,

 

Thank you for posting your query on HP Community,

 

Let's try these steps here: 

 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

 

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

You may follow the stpes suggested in this support document for - HP Ink Tank 310, 410 Printers - Blinking Lights and 'E' Errors

 

Alternatively, you may also follow this link: An 'Incompatible' or 'Ink Cartridges Missing' Error Message Displays

 

Let me know how it goes for further assistance. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Jeet_Singh
I am an HP Employee

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