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We're having trouble with an HP Color LaserJet Pro MFP M283fdw Paper Jam, which was caused after printing to some Avery labels.

 

Avery label 5262 "easy peel" labels are a little too easy to peel, and come off inside the printer. I pulled a couple of lost labels but we're still getting a printer jam, even when printing a test page on 8.5 x 11 plain paper.  I can open the rear door and retrieve the plain paper sheet, but there must be something in there I can see that's causing this.

I can remove paper tray #2 and of course, open the rear door, but beyond that, I cannot see anything stuck in there.

I've done a factory reset, also, through the touchscreen menu.

I can't imagine unscrewing the inner workings of this printer, but what else can I do to retrieve a lost label or whatever else is causing a paper jam? Is this serviceable at home or am I required to take it to a service center?

Thank you.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The design of this model printer makes it nearly impossible to remove labels without taking it apart. If you check YouTube you should find videos on how to remove the fuser which will give you all the steps you need. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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1 REPLY 1
HP Recommended

The design of this model printer makes it nearly impossible to remove labels without taking it apart. If you check YouTube you should find videos on how to remove the fuser which will give you all the steps you need. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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