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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
What type of port is the driver connected with. My field experience is that often the printers are being connected using a WSD port, which in theory should work fine. The problem I have narrowed down to is that often any little glitch such as a paper jam or supply running out causes the printer to go offline, but never recover once the error condition is resolved until the printer is restarted. We have had fewer problems when a Standard TCP/IP port is used as the connection port for printers. It requires manually creating the port, but communication disruptions happen less often.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
Check and confirm because I have seen with recent windows updates, clients systems that were setup on TCP have be switched by Windows.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
Yes, it is still set:
HP Recommended
Hi,
Please make sure the latest firmware is installed indeed, version 20211221, it should improve the network connectivity over a Standard TCP/IP connection:
You may open the Setup menu and there select Service, click on Firmware Datecode to locate the currently installed version, a newer date indicate a later version, to confirm its successful update.
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution 🙂
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