Color Laserjet m283fdw is Ready but gets stuck in queue; says 'Error' and does not print

[stuhayashi]

My HP LaserJet M283fdw printer went offline every time I tried to print. I ran HP Print and Scan Doctor and, at first, it could only find my M283fdw but not my HP Universal Printing PS. Later, HP Print and Scan Doctor was able to find and communicate with HP Universal Printing PS. Now, the HP Universal Printing PS says ready. But when I try to print now, it still refuses to print and says 'Error'. It seems to be stuck in queue. Please help me?

[stuhayashi]

Now, once again, when I try to print, HP Universal Printing PS goes offline.

[stuhayashi]

After I connect the computer to the printer through USB, often the printer will not print. So far, the printer only prints when it is connected to the computer by USB and after I run HP Print and Scan Doctor.

[Andr-1611]

Hello @stuhayashi ,
Welcome to the HP Support Community!

Here's what you need to do:

A)

1. Uninstall HP printer software, and then remove the printer from your Devices list. 
2. Restart the PC
3. Close all programs
4. download only this complete package: HP Universal Scan - Full Feature Software and Driver 
5. Close all programs
6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE,
   File name: Full_Webpack-51.10.6100-SJ0001_Full_Webpack.exe (411.2 MB)
7. The installation was completed successfully, now you must ...
8. Restart the System again
9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

And now ...

B) Firmware Update:

1. first download (Folder Download) only the current FW
   Important: read all information
2. check the printer FW version, print a configuration page.
3. If the FW version is up-to-date, nothing needs to be done goto B), otherwise continue with the next point
4. deactivate WLAN and connect the printer with a USB cable
   
5. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the
   File name: HP_Color_LaserJet_Pro_MFP_M282_M285_Series-20231206.nativeofficefonts.exe (34.2 MB)
6. follow the instructions

Hope this helps.

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[stuhayashi]

Thank you for the instructions.  As I type this, I am not able to get past Part A, Step 6. In the installation, the dialog box asks me for the IP address. I give what I think is the IP address, and I receive this dialog box:

[stuhayashi]

I tried again (still stuck on Part A, Step 6), and got this:

[stuhayashi]

Still stuck on Part A, Step 6. I tried to connect the computer and printer with a USB cable. The dialog box thinks I did not connect them.

[Andr-1611]

Hi,

Thanks for your feedback with the screenshots.
The error is not with the installation itself, but the printer must be reset and the WLAN, WiFi must be deactivated. Also, the printer must not be connected to the system!
Here is another, more detailed uninstallation instruction.

The HP software, including HP Smart, must be completely uninstalled and removed of the system.

You must be logged in with your admin account.

Then proceed as follows:

Check the system for

• TuneUp`s
• Optimization Tools
• Cleanup Tools

disable them, better uninstall them. Next...

1. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
2. right-click Start, search for "control panel" and open "Programs and Features"
   uninstall all HP printer software > via "Programs and Features"
3. right-click Start, search for "control panel" and open "Devices and Printers"
   In the "Devices and Printers" window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
4. Restart the PC
5. Close all programs
6. Change File-Explorer-Settings:View > Options > "Change folder and search options" > Tab "View"
   • enable > Show hidden files, folders and drives
   • uncheck > Hide protected operating system files (Recommended)
   OK
7. search for "HP [printer name]" and delete all this folders
8. Empty the TEMP folders
   A) C:\Users\[Your user account]\AppData\Local\Temp\
   B) C:\Windows\Temp\
system files cannot be deleted!
9. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
10. Please note: WLAN has to be deactivated!
11. Restart the PC
12. Close all programs
13. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE, file name: Full_Webpack-51.10.6100-SJ0001_Full_Webpack.exe (411.2 MB).
14. Installation only via USB, means wait until the installation asks to connect the printer/scanner.
    Once here, connect the USB cable from the printer to the computer.
15. The installation was completed successfully, now you must ...
16. Restart the PC again
17. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Important information:

Change back the File Explorer settings -
• enable > Don`t show hidden files, folders or drives
• click button > Hide protected operating system files (Recommended)
OK

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[stuhayashi]

Thank you. I got through all the steps. With the printer connected to the computer through USB, I successfully printed a document.

It says that now I cannot print documents wirelessly. Is there a way once again for me to print documents wirelessly? After I disconnected the USB cable, it says the printer is offline.

Is it better for me not to install HP Smart again? (I want it so that when I print, the default is already "Print on Both Sides," flipping it on the long edge, etc.)

[Andr-1611]

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@stuhayashi wrote:

Thank you. I got through all the steps. With the printer connected to the computer through USB, I successfully printed a document. ...

---

👍

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@stuhayashi wrote:

...

It says that now I cannot print documents wirelessly. Is there a way once again for me to print documents wirelessly? After I disconnected the USB cable, it says the printer is offline.

---

No, because the switch from USB to WiFi / WLAN can be made at any time.
But printers can do even more ... see below X)

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@stuhayashi wrote:

...

Is it better for me not to install HP Smart again? (I want it so that when I print, the default is already "Print on Both Sides," flipping it on the long edge, etc.)

---

Is independent of HP Smart.

Have you tested this? Duplex printing is activated normally.
Which program(s) is/are being used?

X) Questions:

1. Is the scanner being used?
2. Is the fax function being used?

Take your time, don't rush ... 😉

Andr-1611