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‎10-08-2019 02:07 PM

HP Recommended
Product: DELL XPS8700
Operating System: Microsoft Windows 10 (64-bit)

The images below of are a color test pattern (upper) that was printed out & then scanned (lower). All of the color is bad with the printout having essentially no red. BLK ink works fine. Scanner works fine. All new genuine HP color cartridges. I've done all of the align & clean routines.

 

Any ideas as to how to proceed?  Thanks.

 

Color Test Pattern.JPGScan of Color Test Pattern Printout.jpg

 
 

 

1 REPLY 1

‎10-11-2019 04:07 AM

HP Recommended

Hi @JOE-OFFJET-7610

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This could be an issue with the printhead. I'd suggest you Contact HP in your region regarding this issue, they should be able to help. 

 

Have a great day! 

 

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Asmita
I am an HP Employee

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