Color Printing

[zombemombe]

I use instant ink.  I installed my first instant ink black cartridge and was printing fine.  I then discovered it was not printing in color so I put in my first instant ink tricolor cartridge and that did not solve the problem. I have it selected to print in color.  I did a test page and it printed the bars all in black and white.  

[A4Apollo]

Hey there! @zombemombe,

Does the issue persist when you make a copy from your printer?

Have you tried checking with a different ink cartridge?

Try replacing the low or empty ink cartridges on the printer.

Please try few steps recommended below.

Print a Print Quality Diagnostic page, and then evaluate the results.

1. Load plain paper into the input tray.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools, and then touch Print Quality Report.

   A Print Quality Diagnostic page prints.

   

Refer this article to know more information about print quality issues with the printer. Click Here

If the issue still persists after trying out the steps, Please share out few details through a private message, so I can check the account details and ship you the replacement ink cartridges at an express shipment.

Instant ink Email Address

Instant Ink Account Number

Address to ship the ink cartridge

Take Care! 🙂

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