Color Tank Error state

[rbsommer515]

After refilling yellow tank in my Smart Tank 515 a red alert led is blinking above screen and the symbol of the color tank is flashing along with a "!" sign left to it. the printer doesn't function at all. tried to reboot the printer with no change...

[Rita_R2]

Hi, @rbsommer515, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here is the link which will help to resolve the issue: 

Fix Cartridges Missing Error | HP Smart Tank 500 and 600 Printer Series | HP Support

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support 

[DFWTechGuy]

Since the error appeared right after refilling the yellow tank, the printer may not be detecting the yellow ink system correctly. Check that the yellow tank is actually filled to the proper level and that the tank cap/vent is closed or positioned correctly according to the manual.

Also check for any spilled ink around the tank and make sure there isn't an air/ink-flow issue. Turn the printer off, unplug it for about 60 seconds, then reconnect it and check again. If the yellow tank symbol and red alert keep flashing and the printer still won't function, let us know the exact light pattern or share a photo of the printer's control panel. That would help identify the specific error.

[rbsommer515]

All tank caps are properly closed. No spills. Tanks' level seems OK. Tried to turn the printer off on again and also tried to and unplug it for several hours. Nothing changes...

[rbsommer515 · Accepted solution]

I consulted Gemini and found out that the problem is with the printhead. I replaced it with a new one and it works fine. I don't understand how HP has no support for error codes...