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HP Recommended
Hi,
I'm getting vertical colored strips of different thickness along the hole paper. The colors mostly consists of red and yellow. I have cleaned the running film and rollers twice.
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
This defect can be caused by either a bad toner cartridge or a failed transfer belt. Remove the cartridges and look at the blue/green drum on the bottom of cartridge. If you see matching lines on a cartridge there is a good chance you have a defective toner cartridge. If the cartridges look cleaned then open the back door and check the spongy roller in the back door. This is the secondary tranfer roller and if it is polluted with toner can cause issues, if there is not a great buildup of toner then it is the belt.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
This defect can be caused by either a bad toner cartridge or a failed transfer belt. Remove the cartridges and look at the blue/green drum on the bottom of cartridge. If you see matching lines on a cartridge there is a good chance you have a defective toner cartridge. If the cartridges look cleaned then open the back door and check the spongy roller in the back door. This is the secondary tranfer roller and if it is polluted with toner can cause issues, if there is not a great buildup of toner then it is the belt.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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