Complete missing sections on test page and cleaning fails to fix things

[BigAlUK]

Trying to get some advice on whether the print heads are faulty but when printing complete sections are missing on the sheet and the test page shows a whole black block missing and lines on the left. Cleaning have been done yet still no fix. Any advice welcomed. Thanks

[KrazyToad]

@BigAlUK

Welcome to HP Community

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

If you have already performed the Cleaning process then ti would be an issue with the Printhead

At this point I suggest you contact HP Support in your Region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[BigAlUK]

Thanks so much for the reply.

My issue is the printer is out of warranty and the options online seem to be for printers with warranty - the chat option disappears also. All I am trying to work out is if the problem is repairable OR whether its best to replace the unit.

Any further guidance appreciated.

Best Regards

Alex

[KrazyToad]

@BigAlUK

I have sent you a private message with the direct number for HP Support

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you