Computer cannot Connect to HP 6958

[Vincylaw]

[serial number removed]

Product#  P4C84A

FPU#  P4C84-64002

[Kumar0307]

@Vincylaw

Welcome to the HP Support Community!

• How far are the iMac and the router?
• Which version of macOS are you using?
• Make sure the iMac and the printer are connected to the same wireless network. This printer supports only 2.4GHz network.

• The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.

Updating the printer firmware and performing a PING test may help. Let us try these steps: 

Step 1: Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Step 2: Connect the printer to a wireless network (Skip if already connected)

1. From the home screen of your printer control panel, touch the Wireless icon .

2. Touch the Setup icon .

3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

   The printer searches for available networks.

5. Touch the name of your wireless network.

6. Type the WEP or WPA key (network password), and then touch Done.

   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Step 3: Perform a ping test

1. Obtain the IP address of the printer by clicking on the Wireless icon   on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost

5. 

   Note: There should be 0% packet loss

6. If the PING test is passed, proceed to the next step.

Step 4: Add the printer on MAC using AirPrint drivers

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Vincylaw]

GM. Sorry i

I do not have a Mac. I have an HP laptop.

[Kumar0307]

@Vincylaw

I Apologize. However, on your original post, Apple was tagged and hence I assumed you have a MAC. 

Do not worry, I will help you with your HP Notebook.

• Which version of Operating system is installed on your PC?
• Make sure the PC and the printer are connected to the same wireless network. This printer supports only 2.4GHz network.

Step 1: Connect the printer to a wireless network (Skip if already connected)

1. From the home screen of your printer control panel, touch the Wireless icon .

2. Touch the Setup icon .

3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

   The printer searches for available networks.

5. Touch the name of your wireless network.

6. Type the WEP or WPA key (network password), and then touch Done.

   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Step 2: Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try to print.

Keep me posted.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!