Computer recognizes printer but HP doesn't see computer. HP error01 on Laser jet proMFP M29w.

[HEETH]

HP Laser PRO MFP M29w  error code HP error 01. Printer does not recognize computer.

[Garp_senchau]

@HEETH, Welcome to HP Support Community,

Thank you for posting your query.

Well, well, well, looks like your printer has decided to throw a little tantrum with 'Error 01'—classic move! 😅 But don’t worry, we’re about to show it who’s boss. 😎 Let’s dive in and fix this together!

Turn off the Printer: Power off the printer and unplug it from the power source.

Check for Paper Jams:

• Open all compartments (such as the paper tray, toner compartment, or back panel) and check for any paper stuck inside.
• Gently remove any paper jams if found.
• Be sure to check areas like the paper feed rollers and the fuser area for any small bits of paper.

Check the Paper Tray:

• Ensure the paper tray is loaded properly and that the paper is not jammed or misaligned.
• If the paper is wrinkled, or there’s any resistance when you try to pull paper, it might be causing the error.

Clean the Rollers:

• Dust or paper debris on the rollers can cause feeding issues. Clean the rollers with a lint-free cloth and make sure they move freely.

Reset the Printer:

• After clearing any jams and cleaning, plug the printer back in, turn it on, and see if the error persists.

[Garp_senchau]

Power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here HP LaserJet Pro M28-M31w Printers - Blinking Lights
• Click here to download and install the latest printer firmware from your product

Nice job! 🎉 You’ve tamed the beast. If ‘Error 01’ decides to make a comeback, just reach out to me, and I’ll get it back on track. Keep the prints flowing and the frustration low! ✨

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,