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‎08-18-2016 07:24 PM

HP Recommended
Product: Officejet Pro 8615
Operating System: Microsoft Windows 10 (64-bit)

My computer is not seeing the printer as being on.  I have the printer connected wirelessly but the computer is showing it as offline.  When I run the troubleshooter, it tells me to turn the printer on (it is on).  I can scan a document and it will send to the computer but I cannot print from the computer to the printer.  I am thinking it may be a Windows 10 issue but I am not sure.

 

Any help would be appreciated.

 

I also ran a network test through the printer and everything passed.  Not sure what to do from here.

25 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-21-2016 10:33 AM

HP Recommended

I updated but that didn't solve the problem.

 

Ended up uninstalling the printer software and reloading the drivers.  This seems to have taken care of the issue.  So far so good.

 

I think the combination of the upate and reloading the drivers solved it.

View solution in original post

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3 REPLIES 3

‎08-19-2016 09:07 AM

HP Recommended

So you're seeing a Printer Offline msg and you're on Win10? Microsoft released a patch, might be worth a try. Check out this link for details....

 

http://support.hp.com/us-en/document/c04249080

 

 

Can you please post back to let us know how you get on?

 

Thanks, Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎08-21-2016 10:33 AM

HP Recommended

I updated but that didn't solve the problem.

 

Ended up uninstalling the printer software and reloading the drivers.  This seems to have taken care of the issue.  So far so good.

 

I think the combination of the upate and reloading the drivers solved it.

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‎08-22-2016 03:39 AM

HP Recommended

Thanks for letting us know @claw27

Glad to hear you're back in business 🙂

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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