Connected by USB cable, won't print, no error code, copy works, won't D/L PSD 5.1

[Preddy]

New  GT 5822 install. All normal USB cable only install, copy works, printer appears in "Devices and Printers" and is selected as default.

When trying to print a document nothing happens, no codes or messages, document appears in the print queue but does not print.

Attempting to D/L Print and Scan Doctor 5.1, it hangs at ~99% installed and will gono further.

[Jeet_singh · Accepted solution]

Hi @Preddy,

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others! I see that you are having issues while installing the DeskJet printer on your Windows 10 system. I would recommend a clean install of your printer as suggested below:

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Restart your computer.

Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.

Once in device manager, click on the view tab in the top & choose “Show hidden devices”.

Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".

Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.

Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Open run again, type “%temp%” and press enter to get the temporary files. Delete all the files here. Skip the items which cannot be deleted.

Now restart your computer again.

Open the Run window again, type “services.msc” and press ok to get services window.

Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.

Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.

Repeat the same exercise on “Function Discovery Resource Publication” as well.

Now click on this link:  http://ftp.hp.com/pub/softlib/software13/printers/DJ5820_Full_Webpack_108.exe  and then install the updated printer software.

Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

Now restart the computer and then try to print and check how it performs.

If the issue persists, I would suggest here is to try using the windows built-in drivers instead of the original printer drivers. The issue might be with the printer drivers that you have installed. You can install the windows printer driver and then check:

Restart you PC & the printer. Connect the USB cable.

Go to Control Panel - Devices and printers - Click on "Add printer".

While the Windows is searching for the printer, click "The printer I want is not listed".

Now click the option which says "Add a local printer or network printer with manual settings".

In the next windows, select "Use an existing port". "LPT1" will be selected by default. From the drop down menu change that to "USB..." port and click next.

When the page prompts for the drivers, select "Windows update". The driver list will be updated.

Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Go to http://hp.care/2bYE4kP and follow the "Step 3" for instructions.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,