• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-16-2020 08:47 AM

HP Recommended
Product: HP Envy 5010
Operating System: Microsoft Windows 10 (32-bit)

The display stopped working on my HP Envy 5010 soon after I bought it and now I have a new router and need to change the wi-fi but cannot see how to do that without the display.  Is it possible to do this? I do have a USB cable so can use it via the laptop but that isn't what I wanted!! HELP!

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-18-2020 06:59 PM - edited ‎08-18-2020 07:48 PM

HP Recommended

@JayBeeTee

 

Welcome to the HP support community.

 

You can convert the printer USB connection to WiFi using a Windows computer.

You need not require a printer display for this process.

Refer this document for the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-18-2020 06:59 PM - edited ‎08-18-2020 07:48 PM

HP Recommended

@JayBeeTee

 

Welcome to the HP support community.

 

You can convert the printer USB connection to WiFi using a Windows computer.

You need not require a printer display for this process.

Refer this document for the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.