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‎12-30-2020 09:51 AM

HP Recommended
Product: Officejet 4630

I recently bought a mesh wifi router that doesn't let me separate 2.4 ghz and 5 ghz bands, it combinesthem together and chooses the best one.  My printer only works on 2.4 and i can't force the router to only use 2.4 for it.  Are there any workarounds or do i need to buy a new printer?  If so, are there wireless printers that support a Mesh router connection?

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1 person had the same question
1 REPLY 1

‎01-08-2021 06:44 AM

HP Recommended

@Dan2112YYZ

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Unfortunately the printer cannot connect to 5 GHz and the only work around for users with 5 GHz Router is to create a separate Network name with 2.4 GHz

 

This is by design

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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