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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎11-09-2018 10:20 AM

HP Recommended
Product: Lenovo ThinkPad and Samsung galaxy
Operating System: Android 6 Marshmallow

Since the hp app update, my devices will no longer connect to the printer. The printer is connected to wifi so can't understand why there's an issue. Noticed in the app reviews that I'm not alone with this problem. Can anyone help?

2 REPLIES 2

‎11-09-2018 02:28 PM

HP Recommended

@Jellybean0k

 

Have you tried to reboot your printer and also your Android device ? Other option: Use Google Store/Play to uninstall HP Smart app then re-install it.

 

Regards,

BH
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‎11-09-2018 03:06 PM

HP Recommended

Hi, thank you. I've uninstalled, reinstalled, disconnected, reconnected. Rebooted. Readded. The list goes on. The printer is connecting to WiFi, the app is installing, it finds the printer, but as for printing, something gets lost along the way

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