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HP DeskJet 2755e All-in-One Printer

My printer won't stay connected and the info light stays on

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Hi @MamaDot,


Welcome to the HP Support Community. 


I understand that you are I’d like to help!


To provide you with an accurate solution, I'll need a few more details:


Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Do you get an error message when trying to connect to the Wi-Fi?
Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

How is the printer connected USB or Wireless? 
What is the status of the wireless light on the printer, steady or blinking?
Have you done any changes to your router network or software?

It sounds like a driver issue try uninstalling the printer software from the root level on your PC and install the windows built-in drivers and check if it helps.


In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.


Try to disable IPv6 on the printer to make sure IPv4 is used by your printer and router on your network.

If your printer has a control panel with a display, find the IPv6 setting from the Advanced network settings menu, and set it to Off or Disabled.
From a computer connected to your network, type the IP address for your printer into the URL field of your Internet browser.
If the webpage appears blank, try a different Internet browser.
Click the Network or Networking tab, and then open the section or page for your network type: wired or wireless.
Select Enable IPv4 only (or similar).
Click Apply, and then wait until the changes are confirmed.


Also, Try assigning a manual IP to your printer and check if it helps.


•                     Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
•                     Type the IP address on your web browser to obtain the printer EWS page on your computer.
•                     Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
•                     Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.

•                     Click on the radio button which says, “Manual DNS Server” and under manual preferred type and under manual alternate type (This is the Google DNS server address)
•                     Restart the printer and then the router did. 



Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee
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